What Linc expects from contractors working in our homes, schemes and nursing homes.

Linc is working in line with the UK Government's 'working safely during COVID-19 in other people's homes' guidance and advice from Welsh Government to ensure tenants, contractors and staff are safe when we enter a home.

If you need to visit a nursing home, an extra care or sheltered scheme, or a tenants home to complete a repair or a more substantial project, we require contractors to follow the below guidance. This will ensure your employees, Linc staff, residents and tenants are protected. 

  1. Hand sanitiser should be used before you enter to ensure hands are sterilised and latex gloves are worn where possible prior to entering.
  2. If you arrive at a home and the tenant says they are self-isolating or shielding, please leave and inform us.
  3. When you arrive at a nursing home, extra care or sheltered scheme, please use the main entrance, you will be asked to have your temperature checked, this will be recorded in the contractors signing-in book.
  4. All contractors must wear surgical fluid resistant face masks in all communal areas and flats in our nursing homes, extra care and sheltered schemes.
  5. Tenants should open the door, then move to another room if a repair or service is being carried out.
  6. You should enter their home, locate the fault and make safe and/or carry out any works required. Always maintain a 2-metre distance.
  7. Once the service or repair is completed, you will ensure the work area is left clean, advise the customer, and leave their home.
  8. As soon as you are outside of the home, remove and bag the gloves and masks for disposal and place in your works vehicle.
  9. Your company will be asked to provide RAMS and safe working procedures which meet the current UK and Welsh Government guidance for COVID-19. If we require further site-specific Health & Safety information, you are required to send this to Linc prior to work starting.
  10. To ensure the safety of our staff, tenants, and residents, we will be monitoring all contractors against the RAMS that have been provided to ensure safe working practices are being met.

Linc will be asking tenants to:

  • Open all doors inside their home before you arrive.
  • Where possible move other people, including children, to an alternative room away from where you are working. 
  • Always keep 2-metres apart.
  • Wear face coverings or face masks if possible.
  • Do not offer any refreshments to minimise surfaces being touched.