Both homes are registered and fully compliant with Care Standards Inspectorate for Wales (CSSIW) and all aspects of the buildings are designed to meet the needs of the people who live in them, from sensory loss to mobility challenges. We have a very flexible registration which allows us to respond to individual needs including residential care, dementia care, respite services and end of life care.
Science behind the design
Special features assist people with sensory or sight loss and dementia to access and enjoy all that our homes have to offer.
Linc Care worked closely with the Alzheimer’s Society and the Royal National Institute of Blind People (RNIB) Cymru in the design and layout of our homes. Simple alterations such as placing signs at eye level, using large prints for notices, choosing the right colour contrasts and lighting levels ensure that our residents have the best possible chance to maintain their independence and dignity.
We have taken advice from the Alzheimer’s Society with regards to the design of our wardrobes and bathrooms. The pictures used alongside signage provide a visual prompt. All rooms have nurse call bells and the connections for a variety of Telecare equipment such as falls sensors and pressure mats. Each room has an en-suite wet room with grab rails designed to enable private and dignified personal care with room for assistive equipment and safe lifting and support for those who are less mobile. Our fully adjustable nursing beds are thoughtfully designed to enable comfort and safety with style.
Trusted to care
We provide high quality care in a safe, relaxed and homely environment which is sensitive to the ever-changing nature of the people we care for. We recognise that people are individuals and our approach to care is very flexible and centres around the people who live here.
Our experienced multi disciplinary care team which includes Nurses, Care Assistants, Occupational Therapists and Physiotherapists, work together with our residents and their families to formulate individual care plans. We meet regularly with residents and their families to ensure care plans evolve and adapt to ensure people’s needs are continually being met and their wellbeing optimised. Our Occupational Therapist and Physiotherapist are full time members of the care team and provide expert assessment, support and therapy. This provision is for all residents and is included in the weekly fee.
Our commitment to delivering high quality person-centred care, is underpinned by the Eden Alternative philosophy. The Eden Alternative focuses on creating person-centred communities which provide residents with a choice in their daily lives. We strive to combat loneliness, helplessness and boredom and provide companionship, wellbeing, dignity and choice.
Our unique approach to recruiting & training our care team
Linc Care is committed to recruiting and retaining the very best people throughout the organisation. We operate a values based recruitment process that is fairly unique within the care sector supporting our commitment to delivering high quality person-centred care.
All new Care Assistants attend an assessment event involving four group activities and an individual test. The activities are designed to draw out key values and behaviours that Linc has identified as being a core requirement of staff working within our homes. The highly practical activities involve assisted eating, oral hygiene, communication and assisted walking and are all assessed against the core values and behaviours.
Once recruited, new employees undergo a robust induction programme working with an allocated ‘Mentor’ and undertake an extensive training programme. Mandatory training includes Dementia Awareness, All Wales Passport Moving and Handling, Safeguarding, Infection Control, Food Hygiene, First Aid, Fire Safety and Health and Safety. Employees experience a variety of learning methods including e-learning, practical classroom workshops, reflective practice, supervised observations and on the job mentoring and coaching. Our regular in house study days provide employees with the opportunity to learn new skills and best practice from visiting external health professionals, ensuring all employees are equipped with the knowledge to deliver a quality care service.
In addition to mandatory and best practice learning, professional development is encouraged and every employee is given the opportunity to undertake Health and Social Care Apprenticeships. Leadership and management development is also supported and career development opportunities help us retain and motivate our employees.
Ongoing staff supervision and support
Our staff receive a comprehensive induction and training program when they join Linc Care and this continues with ongoing supervision, support and further training. Linc Care is committed to ensuring that all staff have the values and the skills to provide an excellent standard of care to the people who live in our homes and their families. Our Learning and development budget is protected and used to enhance the skills and competence of our workforce to meet the needs of the people we care for.
Supporting the individual and their families
Leaving your home and moving to a nursing home is a big decision. We know that it takes a huge leap of faith for individuals and families to put their trust in us to look after them or their loved one.
Our Admissions Liaison Nurse helps with the process of preparing and adjusting for the practical and emotional aspects of this major life time decision. She provides dedicated support to families through the admissions process and those crucial first few weeks answering any questions or concerns. She ensures that all the preferences and choices that are important to the person moving into our homes are known by the staff and reflected in the care plans.
We also have a dedicated Money Advice Team to help them to make informed financial decisions to prepare for moving into full-time care.
Leading an active life, both mentally and physically, is extremely important as it helps boost self-esteem and gives people an opportunity to interact with others. Our dedicated Activity Coordinator's regularly arrange a variety of activities, from cooking and barbeques, to arts and crafts, musical events and visiting entertainment.
Our homes have excellent links with the local community, including bringing local shops to the home for those who are unable to get out to ensure they can still have a choice and get a dose of retail therapy. Specialist sensory equipment is used on a one-to-one basis and for group activities.
Fresh, homemade food
Whatever your circumstances, mealtimes are an important time in the day, and an opportunity for social interaction. The notion of the kitchen being at the heart of a happy home is something that’s not limited to a domestic kitchen. People who live in our homes choose whether they wish to eat in the dining room with others, or within the privacy of their own room. Our dedicated team of Chefs go the extra mile to ensure the nutritional needs of our residents are met. They use only fresh ingredients from reputable suppliers to ensure meals are to the highest standards, wholesome and appetising. Menu plans are designed around people’s likes and dislikes.
All special dietary requirements whether medical, cultural, religious or just personal taste are catered for. In addition to mealtimes, fresh fruit, homemade cakes and snacks are available throughout the day. We encourage family members to join us for meals and we also provide catering for birthdays and other special occasions.