In light of this recent news, we have had to make some changes to the services we provide in the Caerphilly area.
The safety of our tenants, staff and contractors is our number one priority, and we will be following all guidance from Welsh Government to prevent further transmission of the virus.
As such, we have made the decision to stop all non-essential repairs in homes in Caerphilly. While we appreciate that this is frustrating, we hope you understand that in these exceptional circumstances this approach is necessary to safeguard you as our tenants, as well as our staff and contractors.
If you do have a repair to report, we ask that you wait to do this until the lockdown has been lifted, we will be back in touch with you at this time.
We will still be carrying out emergency repairs and will undertake any appropriate health and safety measures required to do so. To report an emergency repair, you can call: 0800 072 0966
An emergency repair is a repair where there may be risk to life or where failure to attend within 24 hours will seriously affect the property.
Examples of this are:
- Gas leaks – contact the National Gas Emergency Line on 0800 111 999 immediately, then call us
- Complete loss of heating
- Complete loss of electric supply – contact your electricity supplier first
- Complete loss of water supply – contact your water supplier first
- Blocked or leaking foul main drain
- Blocked toilet where there is only one in your home
- Major pipe bursts
- Major roof leaks
- Broken main entrance door /window (ground floor only) posing a security risk
- Blocked boiler flue
- Smoke detector not working (unless you have another one working in the property, this does not include changing batteries)
- Uncontainable water leaks and water leaks that may affect electrics in the home
- Repairs to equipment that a disabled person relies upon.
This approach to our repairs service will be reviewed in 14 days (Tuesday 22 September). We will consider the guidance from Welsh Government at this stage and will provide you with an update.
Our Housing Officers and Community Safety Officers will no longer be carrying out face to face visits, however you can still contact them by phone and email. If you feel you would benefit from a regular call from your Housing Officer or Community Safety Officer, please contact them to let them know.
We aim to keep you informed and up to date as this situation evolves. You can stay connected through your Housing Officer and via our website and social channels:
We understand that Coronavirus (COVID-19) and the ongoing impact it is having on our daily lives, will cause concern and anxiety. If you are feeling anxious or worried about how this experience will affect you, there are a many organisations and charities who can help. For example;
Samaritans – Call 116 123, or visit www.samaritans.org
Mind Cymru – Call 0300 123 3393, email email@example.com or text 86463
Our staff are working tirelessly to minimise the disruption to our services. We are committed to ensuring your safety and thank you for your patience and understanding during this unsettling time.