Report a Repair

When you report a repair, or ask someone else to do it for you, please give as much information as possible. Our staff will ask you questions about the fault and offer you a solution. If we have enough detail we may be able to order the repair straight away. If we have not got enough information we may have to send someone to your home to look at the problem.

You can report repairs on the Repairs Direct website or using one of the following methods:

1. By telephone (8.30am - 5.00pm Monday - Friday)

  • Heating and plumbing                                                       

0808 208 2432 (free from a landline) or 0330 123 9622 (free from a mobile)‚Äč.     

  • All other repairs

0800 072 0966

2. By e-mail

3. Visiting our office or by letter

  • 387 Newport Road, Cardiff, CF24 1GG

4. To any member of Linc-Cymru staff if they visit your home


Contact Us

Phone: 029 2047 3767


Out of Hours Emergency: 0800 072 0966